We've all heard the phrase GIGO (Garbage in Garbage out) applied to computers. Since the 70's, I've been applying "Obliterate then Automate" methodologies developed out of economic necessity----3-M Medical, CITI Credit Card processing, Gateway Computer (Development, Sales, Manufacturing, Servicing)and most recently guiding a team of very smart women supervisors who are leading their teams to performance/responsiveness metric improvements of 580-1100% in less that 60 working days by aligning existing technologies...all within a demanding state government Unemployment Insurance Contact Center!
Peter Drucker taught us that "Efficiency=doing things right"; but true "Effectiveness=DOING THE RIGHT THINGS RIGHT"!
In my simple little Pig Farmer (lazy) mind, that has always translated into "Obliterating" all wasted motions involved & "Aligning" all existing technologies to optimize the resulting streamlined processes; before jumping into implementing the latest technological advancements with disappointing ROI.
This approach enables your entire team to truly learn the controllables within your business processes; and define a much better set of User Requirements & Justfication for the amazing capabilities that "Leveraging Cloud Computing" is bringing forth today, tomorrow.
